Who Operates CoachingDrive
CoachingDrive is a sports coaching and team-management product operated by 360 Linked. References to CoachingDrive, we, us, and our in this Privacy Policy refer to 360 Linked operating the CoachingDrive service. This policy covers information processed through coachingdrive.com, the CoachingDrive applications, and our related notification programs.
Children Under 13 and Profile Photographs
CoachingDrive hides player profile photographs for children under 13 until an authorized linked parent or legal guardian grants optional photo-display permission and signed-form verification is completed. Uploading a photograph does not grant permission. Permission covers only users authorized to view the child's profile, not public publication, advertising, promotion, facial recognition, or AI model training. Either authorized linked parent can withdraw through Player Vault → Agreements. Withdrawal stops future platform display; previously captured or downloaded copies cannot be recalled. Parents can contact privacy@coachingdrive.com to request access, correction, deletion, or information about retention and service providers. Photo consent evidence records the child, accepting parent, published wording version, decision, timestamp, signed form and verification. Profile-photo permission does not replace other parental notices or consents required for collection and use of children's information.
Information We Collect
We collect account information (name, email, organization, role), usage data (actions within the platform, login timestamps), video content uploaded to the platform, communication data, training and practice-plan inputs, AI chat prompts and responses, and safety acknowledgment records. We do not sell personal information to third parties.
Training and Athlete Information
CoachingDrive may process information related to drills, workouts, warm-ups, stretches, practice plans, positions, teams, assignments, performance context, and user-provided athlete notes. This information is used to provide coaching, recommendation, search, AI, and team-management features.
Minors and Guardian Context
Where the platform is used by or for minors, organizations, parents, and guardians are responsible for providing appropriate authority and access configuration. We may store parent or guardian relationship information, minor indicators, and consent-related records needed to operate the service.
How We Use Your Information
We use your information to provide and improve the CoachingDrive service, authenticate your identity and enforce role-based access control, generate and display recommendations, support AI-assisted workflows, send important platform notifications, maintain safety acknowledgment records, and respond to support requests. We do not use your data for advertising purposes.
SMS and WhatsApp Consent
Where SMS or WhatsApp notifications are offered, we send them only after you explicitly opt into the relevant channel and notification program. Providing a phone number, creating an account, joining a team, or accepting these Terms or this Privacy Policy does not by itself give permission to send SMS or WhatsApp notifications. Consent is optional and is not a condition of purchase. Permission for SMS does not automatically grant permission for WhatsApp, or vice versa. See our SMS and WhatsApp notification terms for message types, frequency, charges, and ways to withdraw consent.
Messaging Information and Consent Records
When you enroll in a messaging program, we may process your mobile number, selected channel and notification categories, relevant account or team identifiers, and message content. We may record the consent wording and version presented to you, your decision, the source and time of consent or withdrawal, and relevant technical evidence. Delivery records may include message identifiers, delivery status, replies, and opt-out or help requests. We use this information to deliver the notifications you requested, honor your choices, provide support, and document consent. We do not treat a phone number supplied by an administrator or another user as your consent.
No Sharing of Mobile Information for Marketing
We do not sell, rent, or share mobile phone numbers or SMS and WhatsApp opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. Messaging consent is not transferable to another business. We may provide the information necessary to deliver and support your messages to service providers acting on our behalf, subject to appropriate confidentiality and data-use restrictions. These providers are not permitted to use your mobile information or messaging consent for their own marketing. Disclosure required by law does not authorize marketing use.
Withdrawing Messaging Consent
You may withdraw SMS consent by replying STOP to the sending number. For WhatsApp, you may reply STOP, ask us to stop messaging you, or use WhatsApp’s blocking tools. You may also contact us through our support form to withdraw consent or change your choices. Withdrawal applies to the relevant channel and program; a request to stop both channels will be honored for both. A final confirmation of an SMS opt-out may be sent, after which further program messages stop unless you explicitly enroll again. Messages already sent cannot be recalled. Consent and withdrawal evidence may be retained as needed to honor suppression, resolve disputes, and meet applicable obligations.
AI Processing
AI-assisted features may process your prompts, uploaded or linked content, and relevant platform context to generate responses, summaries, recommendations, practice plans, or search results. AI outputs may be retained with related session or plan records so authorized users can review prior work.
Data Security
All data is encrypted in transit using TLS. Role-based access control ensures users can only access data within their authorization level. Full audit logging records all platform actions with timestamps. Regular security reviews are conducted by our team.
Video Content
Videos uploaded to CoachingDrive are stored securely and are only accessible to users with appropriate role permissions within your organization. Videos are never shared with third-party organizations without explicit authorization from your Super Admin.
Safety Acknowledgment Records
When a user accepts a safety, Terms, or Privacy acknowledgment, we may store the policy key, policy version, checkbox selections, user role, acceptance timestamp, client type, IP address, and user agent to document acceptance and support compliance review.
Data Retention & Deletion
Your data is retained for the duration of your active subscription. Upon account termination, data is retained for 30 days to allow data export, then permanently deleted. Season data flagged for archive remains accessible per the Legacy Queries feature of your plan.
Contact Us
For any privacy-related questions or data requests, contact us at privacy@coachingdrive.com. We will respond within 5 business days.